Wednesday, March 5, 2008

Filer Panic - NetApp 3050c - DataOnTap 7.2.3

I was surprised to find an email this morning from my Filers and NetApp support telling me one of my filers had a little panic over the night.

RPANIC:Saving 674M to /etc/crash/core.101185944.2008-03-05.06_16_18.nz ("Protection Fault accessing address 0x0000008c from EIP 0x1426f54 in process FTPPool03 on release NetApp Release 7.2.3") via sparecore

According to the logs and the auto support message it appears that an FTP Error occurred from a poorly written FTP Client that caused the filer to PANIC. This is disturbing. It's saying I can write crappy FTP Software and cause the NetApp Filers to panic. I run my filers in a cluster so during the panic the filer that didn't panic took over the one that did and life went on normally. Now I need to wait until after hours to perform the giveback because already this morning there are over 100 connections via CIFS to the filer and bringing it out of cluster takeover mode requires the cifs service be shutdown and restarted on the partner system.

The Command is easy though: > cf giveback

Panic Message:Protection Fault accessing address 0x0000008c from EIP 0x1426f54 in process FTPPool03 on release NetApp Release 7.2.3

Bug: 264711

Title: disconnecting FTP session during the "LIST" command may panic filer

Description: During a session from an external FTP client to the FTP service running on the storage appliance itself (a service of the Data ONTAP kernel), if the FTP control connection unexpectedly disconnects at the same time the appliance is processing an Passive FTP "LIST" command (or equivalent operation), the appliance may suffer an interruption of service.


Workaround: Correctly written FTP clients on a healthy network are less likely to provoke an abrupt disconnection.

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